Every team, one operation
TicketIt unites the departments across your group around shared requests, SLAs and analytics — so the whole operation moves together, in real time.
Why TicketIt
Built for corporate groups
One service operation, many companies. TicketIt keeps every entity, service line and team organized in one place.
SLAs that actually hold
Define response and resolution targets per service, measure them automatically, and see breaches before they happen.
Analytics for decisions
Volume, backlog, compliance and workload by company and service line — the numbers your steering committee asks for.
Up and running in one afternoon
Set up your organization
Group name, companies, service lines and branding in a guided onboarding.
Invite your team
Administrators, service managers, agents and requesters — each with the right access.
Operate with clarity
Tickets, SLAs and analytics give your service operation complete visibility.
Everything under control
- Multi-company structure with per-entity visibility
- Role-based access: administrator, service manager, agent, requester
- SLA engine with business calendars and holidays
- White-label branding per organization
- Audit log of every administrative action
Ready to run your service unit on TicketIt?
Start free with one user. No credit card required.
Start for free